Terms of Service

Last updated: October 6, 2025

Welcome to Pixel Media (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of our website, social media pages, and creative services. By accessing or using our site or services, you agree to these Terms.

1. Services

Pixel Media provides creative production services including—but not limited to—AI-powered product videos, VFX, animation, and related media assets.
All services are offered under written agreement, quote, or invoice that outlines scope, timeline, and pricing.

2. Quotes & Payments

  • All prices are quoted in CAD (Canadian Dollars) unless stated otherwise.

  • A 50% deposit is typically required to confirm a project, with the remaining balance due upon completion or delivery.

  • Payments can be made via e-transfer or any method specified on the invoice.

  • Late payments may incur additional fees.

3. Revisions & Deliverables

Unless otherwise stated, projects include one round of minor revisions.
Additional revisions or scope changes may result in extra charges.
Final deliverables will be shared digitally through download links or cloud storage.

4. Intellectual Property

  • All creative assets produced by Pixel Media remain our property until full payment is received.

  • After payment, you receive a non-exclusive commercial license to use the delivered assets for your own business marketing and promotion.

  • Pixel Media retains the right to showcase completed work in our portfolio, social media, and promotional materials.

5. Client Responsibilities

You agree to:

  • Provide accurate information, materials, and approvals needed to complete your project.

  • Refrain from submitting content that is illegal, infringing, or harmful.

  • Ensure you have the necessary rights to any materials you provide to us (logos, footage, music, etc.).

6. Cancellations & Refunds

  • Deposits are non-refundable once production begins or resources are allocated.

  • If a project is canceled before work starts, a partial refund may be considered at Pixel Media’s discretion.

  • If Pixel Media cancels a project due to unforeseen circumstances, a full refund of unused funds will be issued.

7. Limitation of Liability

Pixel Media is not liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our services.

  • Delays caused by factors beyond our control (software issues, AI model outages, third-party tools, etc.).

Our total liability for any claim will not exceed the total amount paid for the project.

8. Confidentiality

We respect your business privacy. All project files, concepts, and internal communications are treated as confidential unless mutually agreed otherwise.

9. Changes to Terms

We may update these Terms periodically. Continued use of our services or website means you accept the latest version of these Terms.

10. Contact Information

If you have any questions about these Terms or need support:
📧 johnteblack@gmail.com
📍 Toronto, Ontario, Canada